SUPPURU is a conjunction of the Korean word for “forest” (숲 – SUP) and the Purus River, one of the longest rivers in the world and a major tributary of the Amazon, flowing through Brazil and Peru. Home to vast biodiversity, the Purus River symbolizes purity, representing the harmony between advanced skincare innovation and natural ingredients. A river also signifies connection—wherever there is a river, there is life.

No. SUPPURU is a cruelty-free brand and doesn't test on animals. We stand firmly against any animal testing.

Our Customer Care service is based in Seoul, South Korea and operate under office hours, from 9am to 6pm KST, from Monday to Friday, excluding holidays.

To reach to our team, please visit our Contact Page to submit your inquiry by clicking HERE.

Our Customer Care Team operates from 9am to 6pm KST, from Monday to Friday, excluding holidays.

Once we receive your inquiry, please expect a response within 48 hours.

We appreciate the support and interest in collaborating with SUPPURU. We take our partnerships very seriously.

Please visit our Contact Us Page to submit an inquiry. Our team will respond to you within 48 hours.

Please note that our team is based in Seoul, South Korea, and operate under office hours, from 9am to 6pm KST, from Monday to Friday, excluding holidays.

Our warehouse prepares all orders and ships within 48 hours of receiving the order.

Once your order is shipped, you will receive an email confirmation with your tracking code.

We ship via DHL, FEDEX and K-Packet (small parcel).

We offer exclusive offer to our customers who opt in for DHL shipping:

DHL SHIPPING COST
- Order up to USD 59.99: Flat rate at USD 10.00
- Order over USD 60.00: Eligible for Free Shipping

* Free shipping promotion available to USA, Canada and Japan

FEDEX SHIPPING COST
- Order up to USD 59.99: Flat rate at USD 10.00
- Order over USD 60.00: Eligible for Free Shipping

* Please note that the mentioned rates are promotional and do not inflict the real courier charge.

The delivery period is approximately five to nine business days.

Please note that the delivery period is different from each country.

Please check the courier in which your item(s) was(were) processed.

DHL: www.dhl.com
FEDEX: www.fedex.com

* The tracking code is available for tracking 24 hours, from the moment you received your tracking code.

From our website, we limit to 5 (five) pieces of a single item per order.

In case you would like to order more than 5 (five) pieces of one item, please contact us via our SUPPURU Contact Us page.

We ship to the following countries:

DHL: USA, Canada and Japan

FEDEX: Argentina, Brunei, Colombia, Hong Kong, Indonesia, Malaysia, Mexico, New Zealand, Peru, United Kingdom, Vietnam

Please be advised that tariffs may be assessed based on your country of delivery. Prior to finalizing your order, we recommend conducting a thorough review of your country's tariff policy to as certain any potential customs duties or import taxes that may apply.

Custom Fee Guide
https://zonos.com/docs/guides/de-minimis-values

Please note that the size of an order may sometimes cause delivery delays due to events or conditions within the shipping company.

Contact us from our Customer Care page, and we will provide you with appropriate support.

Customers are responsible for providing accurate shipping information when creating an order. Unfortunately, packages sent to an invalid or incorrect address cannot be re-shipped.

In the event that the SUPPURU Customer Care Team identifies that the wrong delivery was our mistake, we can

1. refund the total value of your order; or
2. reship your products without any extra cost

Please reach out to us via our Customer Care page and we will provide appropriate support.

However, to speed up the process and ensure appropriate receipt of your order, we recommend our customers to take the following actions, in this order:

1. Contact SUPPURU Customer Care Team via the Customer Care page, informing your situation. This will allow us to be aware of the case and provide you support;
2. Contact the shipping/delivery courier (DHL/FEDEX/Post Office). They will provide you quicker support, and help you to identify the location of your package;
3. In case you live in a building/apartment/condominium or the delivery location is a commercial building, please check at the gate;

In case you verify that your order is incomplete or received a wrong item, please contact SUPPURU Customer Care via our Customer Care page.

In such a situation, customer can opt for one of the following options:

1. SUPPURU will ship you the missing item, without any extra cost;
2. Customer can claim a partial refund on the value of the product.

In the case of receiving a wrong item, customer do not need to send it back to us, and can freely use the product, and we hope you love it!

We process all orders within 48 hours.
Cancelation or modification of your order is not possible after the item has been shipped.

If your order was already processed and you have received your tracking code, unfortunately it is not possible to make any modification to your order.

RETURN & REFUND POLICY

RETURN

1. Due to sanitary purposes, SUPPURU goods are non-returnable;

2. In the event that the customer faced a reaction from using our product (s), the item cannot be returned. Please check the Disposal Instructions section for more information on how to discard your product.

CUSTOMS TAX

1. Customers are fully responsible and required to pay for any of customs-related issues, such as Customs Taxes, Import Taxes, Value added Taxes, Administration fees, and so on.
Since customs regulations differ from country to country, customers should reach out to their local customs office for detailed information to prevent potential issues.

CUSTOMS REFUSAL

1. SUPPURU is not responsible for packages rejected by customs for any reasons, including refusal to pay taxes, prohibited items, or other custom-related issues.

2. If a refused package is returned to SUPPURU, we will not reship the package unless the customer pays for the shipping cost.

3. All refused packages will be discared immediately, and will not be shipped.

4. In the event that the customer requests the refused package to be reshiped, SUPPURU will ship new items upon receipt of the new shipping costs.

* Please check Shipping Cost section for more information.

REFUND

1. In case the Courier refuses to ship/process your order, SUPPURU Customer Care Team will contact you via email, and a full refund can be issued.

2. SUPPURU will not issue a refund in the event of Customs Refusal of any kind;

3. SUPPURU will not issue a refund if product was not purchased from our official website (www.suppuru.com);

4. SUPPURU will not issue a refund even if the product was placed from an authorized retailer;
- In case you believe there is something wrong with the product you ordered from an authorized retailer, please contact us.

5. SUPPURU will not issue a refund in the event that the customer provided incorrect shipping address;

6. SUPPURU may issue a refund in case customer faces reaction from using our product (s). Please contact our Customer Care Team on the Customer Care page, and we will follow up to gather more information and provide appropriate instructions.

SUPPURU charges a promotional Shipping Rate, which does not inflict on the real rate charged by the Couriers (DHL and FEDEX).

Therefore, please note that, in case customer requests a returning package to be reshiped, SUPPURU will check the real courier charge and inform to customer.

Although SUPPURU will ship new items, as returning items were discarted, SUPPURU will not charge for these products, and you will be only charged the value we paid to the Courier when your returning package was shipped.

SUPPURU charges a promotional Shipping Rate, therefore, in case of refund, SUPPURU will not refund any shipping fee.

Once refund is accepted by SUPPURU Customer Care Team, customer will be notified once refund is requested.

Refund might take up to 72hrs to be processed by the gateway (Paypal, credit card company etc).

In case a refund is not shown on your statement, and we already informed/confirmed regarding the refund request, please contact your credit card/Paypal/bank to inquiry regarding their process.

Sometimes, the companies might not be able to identify, and we apologise for the situation, but please contact SUPPURU Customer Care, and we will share the refund request with you, to support your claim.

It is not mandatory to create an account to place your order. However, it is highly recommended that all customers create an account on our website, as it will be facilitate to track your shipment

For now, we accept Paypal and Credit Card. We plan to include other and more accesible payment terms in a near future.

SUPPURU will only charge the amount calculated during the checkout and displayed on your invoice.

Please note that, in case you are using a prepaid card, there may be temporary holds or fees associated with card usage.

In case you believe there was an overcharge, please contact our SUPPURU Customer Care Team via our Customer Care page, and we will be happy to support.

Orders placed on www.suppuru.com are placed under USD (United States Dollar).

We look forward accepting other currencies in the future.

Orders placed on www.suppuru.com are placed under USD (United States Dollar). Therefore, when using a card with a different currency, the amount you receive as refund reflects the exchange rate on the day we issue the refund.

Sometimes customers place their order while travelling, or at an uncommon time, thus the credit card or payment provider identifies and flags your order.

In order to ensure your safety, our Team will contact you to confirm necessary information.

We hope you understand that this measure is to ensure your safety and that you are not mistakenly charged.

If there were multiple attempts to pay for your order, you may see this as a pending charge or authorization hold on your billing statement, but the transaction was not completed.

However, feel free to reach out to our SUPPURU Customer Care Team, and we will be happy to support and verify if any charges were applied.

We recommend you cleaning your browser cookies and return to www.suppuru.com website to finalize your purchase.

At SUPPURU, we select ingredients that are effective, safe, and environmentally responsible. Every ingredient is carefully chosen based on its proven efficacy and ability to align with our vegan, cruelty-free, and sustainable values.

SUPPURU products are formulated with carefully selected, safe ingredients, and have been dermatologically tested on 50 participants to confirm they are non-irritating. However, we are aware that each individual sensitivities can vary, and in case you have any questions regarding any ingredient, feel free to contact us by clicking HERE to send us an inquiry.

Our MESOHEMP Line uses Canadian-sourced hemp seed oil, which is strictly regulated to ensure that THC levels do not exceed the 10ppm, set by Health Canada standards. The Canadian-sourced hemp seed oil used in our MESOHEMP Line is below 1ppm, which is lower than 0,00001% to a maximum of 2-3% (2ppm - 3ppm). In practice, however, the THC content is consistently below 1ppm at the raw material stage. In the final SUPPURU product, this trace amount is so minimal that it is effectively undetectable and has no practical impact.

No, you will not get high from using any product in our MESOHEMP line. The THC levels in our MESOHEMP Line are extremely low, nearly at zero levels. Therefore, the amount does not have any psychoactive effects, and will not have direct impact on your mental state or well-being.

Yes, all the ingredients in our products are 100% vegan. We carefully select plant-based ingredients and ensure that none of our products contain animal-derived substances. We are committed to cruelty-free and sustainable practices in everything we do.

Absolutely! Feel free to contact us from the Contact Us page (or clicking HERE) and our Customer Care Team will get back to you with the best recommendation on our products.

When submitting your inquiry, please inform:
1) skin type;
2) skincare routine;
3) skin concern;
4) your desired result.

While our products are formulated with safe, gentle ingredients, we recommend that pregnant women consult with their healthcare provider before using any skincare products.

Our products have a shelf life of 36 months from the date of manufacture. To ensure the best quality and efficacy, we recommend using the products within this period and storing them in a cool, dry place, away from direct sunlight.

To maintain the quality and effectiveness of our products, store them in a cool, dry place, away from direct sunlight and heat. Keep the cap tightly closed to prevent contamination and preserve their integrity. Avoid storing in humid environments like bathrooms to prevent any potential degradation.

1.Clean and Empty
Before recycling any SUPPURU product, make sure the container is completely emptied of product residue. Rinse the bottle, tube, or container to remove any remaining contents. This helps improve the quality of recycling.

2.Separate the Components
Many of our products have multiple materials (e.g., caps, bottles, droppers) that need to be separated for proper recycling. Always separate the different components before disposing of them.

3.Disassemble Mixed Materials
If your product contains mixed materials, such as a plastic cap and a glass container, separate them. Different materials require different recycling processes, so separating them makes the recycling more efficient.

4.Recycle Properly
Once the materials are separated, follow the guidelines below to dispose of each part properly. We’ve outlined the specific recycling instructions based on the materials used in each product.

Cap (PP): Recycle as Plastic. Dispose of with plastic recyclables.
Bottle (PET): Recycle as Plastic. Clean the bottle and dispose of with plastic recyclables.
Dispensing Cap (PP): Recycle as Plastic. Dispose of with plastic recyclables.

Cap (Other): Dispose of as General Waste. Follow your local waste disposal guidelines.
Bottle (PET): Recycle as Plastic. Clean the bottle and dispose of with plastic recyclables.
Dropper (NBR): Recycle as Rubber. Dispose of with plastic recyclables.
Dropper Tube (Glass): Recycle as Glass. Clean and dispose of with glass recyclables.
DISPENSING CAP (PE): Recycle as Plastic. Dispose of with plastic recyclables.

Cap (PP): Recycle as Plastic. Dispose of with plastic recyclables.
Bottle (PP): Recycle as Plastic. Dispose of with plastic recyclables.
Lid (PP): Recycle as Plastic. Dispose of with plastic recyclables.

Tube (PE): Recycle as Plastic. Dispose of in the plastic recycling bin.
Cap (PP): Recycle as Plastic. Dispose of in the plastic recycling bin.

Pouch (PET/AL/LLDPE): Dispose of as General Waste. Follow your local waste disposal guidelines.
Sheet (Bamboo Cellulose Sheet): Dispose of as General Waste. Follow your local waste disposal guidelines.