Effective Date: 19th May 2025

At SUPPURU, we strive to provide the best experience for our customers. Please read our refund policy carefully to understand the circumstances under which refunds may or may not be issued.

1. Courier Refusal

If the courier refuses to ship or process your order, our Customer Care Team will contact you via email. In such cases, a full refund may be issued.

2. Customs Refusal

SUPPURU does not issue refunds for orders refused by customs for any reason.

3. Purchases from Non-Official Sources

• SUPPURU will not issue a refund for products not purchased from our official website (www.suppuru.com).

• Products purchased through authorized retailers are not eligible for a refund. If you believe there is an issue with a product purchased from an authorized retailer, please contact us directly for further assistance.

4. Incorrect Shipping Address

Refunds will not be issued if the customer provides an incorrect shipping address. Please double-check your address details before finalizing your purchase.

In such an occurrence, SUPPURU may ship new and unopened products to customers.

Shipping fee may apply in such circumstances.

5. Product Reactions

If you experience a reaction to a SUPPURU product, please contact our Customer Care Team via the Customer Care page on our website. We will work with you to gather necessary information and provide appropriate instructions. Refunds may be issued in such cases at our discretion.

6. Shipping Fee Refund

Shipping Fees are not refundable. SUPPURU charges customers a promotional shipping fee, which does not reflect the real and effective charged value by the Courier. Therefore, shipping fee may be refunded according to our own discretion.

7. Exchanges

Unfortunately, we cannot conduct exchanges. If in the event a product is damaged or incorrect, a complimentary replacement set or credit voucher for the value of the product will be issued.

8. Returns

Due to sanitary purposes, all SUPPURU goods are non-returnable. In case of incorrect shipped or damaged item, a replacement or credit voucher for the value of the product will be issued.

How to Contact Us

If you have any questions or concerns about your order or our refund policy, please reach out to our Customer Care Team:

Email: suppuru@suppuru.com
Website: www.suppuru.com

Thank you for your understanding and support!