Shipping Policy

Effective Date: 19th May 2025

At SUPPURU, we strive to provide the best experience for our customers. Please read carefully our Shipping Policy.

SUPPURU offers the following shipping service options

 

INTERNATIONAL DELIVERY OPTIONS:

Express Shipping

• Shipping cost:

• Order up until US$59.99 : Flat rate of US$10.00

• Order over US$60 : Free Shipping

• AVAILABLE COUNTRIES: USA, Canada and Japan

FEDEX Standard Shipping

• Shipping cost:

• Order up until US$59.99 : Flat rate of US$10.00

• Order over US$60 : Free Shipping

• AVAILABLE COUNTRIES: Argentina, Brunei, Colombia, Hong Kong, Indonesia, Malaysia, Mexico, New Zealand, Peru, United Kingdom, Vietnam

All countries listed above are within our coverage, although it is important to note that there may be certain specific regions where delivery services are not available.

CUSTOM FEE: Please be advised that tariffs may be assessed based on your country of delivery. Prior to finalizing your order, we recommend conducting through review of your country’s tariff policy to ascertain any potential customs duties or import taxes that may apply.

Custom Fee Guide

• Check your country’s minimum order value that qualifies for exemption from duties and import taxes

-> https://zonos.com/docs/guides/de-minimis-values

CONDITIONS

1. Please, note that once your order is shipped, orders cannot be modified or canceled.

2. The duration of international shipping varies based on the location, usually taking between 4-10 business days. However, circumstances beyond our control, including adverse weather conditions, service disruptions, customs duties, location customs procedure, and inspections, may cause delivery delays or interruptions, and SUPPURU cannot be held responsible or liable for such circumstances.

3. For international customers, it is important to note that all duties, taxes, and fees imposed by the government are their responsibility. 

4. If customers provide an incorrect shipping address, SUPPURU cannot pack or ship their package. Packages sent to an invalid or incorrect address cannot be re-shipped. Customers are accountable for providing accurate shipping information when creating an order.

5. All returning packages to SUPPURU will be discarded and cannot be reshipped to customer, due to sanitary purposes.

In order to obtain more information:

-> Please, thoroughly check our Return & Refund policy details <-

https://suppuru.com/policies/refund-policy

-> You may obtain more information from our FAQ <-

https://suppuru.com/pages/faq

How to contact us

If you have any questions or concerns about your order or our refund policy, please reach out to our Customer Care Team:

Email: suppuru@suppuru.com
Website: www.suppuru.com

Thank you for your understanding and support!